Refund policy

AuraSups Return & Refund Policy

Something wrong with your order? Contact us and we’ll help you sort it out.

Change-of-Mind Returns

For safety and hygiene reasons, we don’t accept change-of-mind returns, refunds or exchanges on supplements, gummies or other consumable and perishable products, whether opened or unopened.

Sale, discounted and promotional items are also excluded from change-of-mind returns. Please check the ingredients, flavour and product details before ordering.

Faulty, Damaged or Incorrect Items

If your product arrives damaged, faulty, with a broken safety seal, or isn’t what you ordered or what we described, please contact us as soon as possible. Don’t consume it if you think it may be unsafe.

To help us assess your request, please include:

Your name and order number, or other proof of purchase.
A brief explanation of the problem.
Photos of the product and packaging, where available.
The batch number and expiry date, if relevant.

We’ll assess the issue and arrange an appropriate refund, replacement or other solution.

Sending a Product Back

Please contact us before posting anything. We’ll confirm whether a return is needed and provide the correct address and instructions.

If we request a return, include a note with your name, order number and the issue. Keep the product and packaging where possible, but original packaging isn’t required for a faulty-product claim.

For confirmed faulty, damaged or incorrect products, we’ll arrange prepaid return postage or reimburse reasonable postage costs. Sometimes we can resolve the issue without a return.

Refunds

Once your refund is approved, we’ll confirm the amount and arrange payment back to your original payment method, unless another method is agreed. Your bank or payment provider may take additional time to show it in your account.

Refunds are based on the amount you paid. Any shipping charges that must be refunded will also be included.

Pre-Orders

Pre-order products aren’t ready for immediate dispatch. Your order reserves products from an upcoming release or production batch and will ship when that batch becomes available and is ready to go.

Check the product page for the estimated release or dispatch window. If no date has been confirmed, the dispatch date is still to be announced. We’ll email you about material changes or delays and explain the available options.

Delivery estimates start after dispatch, not when you place your pre-order. We’ll send tracking once your order ships.

If we can’t supply your pre-order, we’ll refund the unfulfilled items and any applicable shipping charges.

Changes & Cancellations

Need to change or cancel an order, including a pre-order? Contact us promptly. We’ll check whether it can still be stopped or updated.

Change-of-mind cancellations aren’t guaranteed once processing for dispatch has begun. Any specific pre-order cancellation terms will be shown before purchase.

Delivery Delays & Missing Parcels

If your parcel is delayed, missing or marked delivered but hasn’t arrived, contact us. We’ll investigate with the delivery provider and explain the next steps.

Delivery timeframes are estimates unless stated otherwise. Refunds or replacements will depend on the circumstances and your rights under applicable law.

Incorrect Shipping Addresses

Please double-check your address at checkout. If you spot a mistake, contact us immediately. We may be unable to change it after dispatch.

If an incorrect address supplied by you causes a delivery problem, additional delivery costs may apply. We’ll explain the options and charges before proceeding.

Unclaimed Parcels

Please collect your parcel within the delivery provider’s collection window. If it’s returned to us unclaimed, contact us to discuss your options.

Returned supplements may not be suitable for resale or redelivery. Any replacement or redelivery charges will be explained and agreed before proceeding.