Shipping policy

AuraSups Shipping Policy

Thanks for shopping with AuraSups! Here’s what to expect when ordering, including how shipping works for pre-order products.

Pre-Order Products

Products marked as pre-order are not available for immediate dispatch. Your order reserves products from an upcoming release or production batch.

Your pre-order will ship when the relevant batch becomes available and is ready for dispatch. Check the product page for the estimated release or dispatch window. If no date is confirmed, the dispatch date is still to be announced.

Release dates may change due to production, quality checks or freight arrangements. We’ll email you about material delays and explain the revised timing and available options.

The processing and delivery estimates below do not include the wait for a pre-order release. Processing begins once the batch is available for fulfilment, and delivery estimates begin once the courier collects your parcel.

If we cannot supply your pre-order, we’ll refund the unfulfilled items and any applicable shipping charges.

Order Processing

Once your products are available, we prepare, check and package your order for dispatch.

Estimated processing time: 2–4 business days.
Weekends and public holidays: Processing takes place on business days.
Launches and busy periods: Processing may take longer during batch releases, sales or holidays. We’ll let you know about significant delays.

Shipping & Delivery Times

We currently offer standard shipping only. Express shipping is not available.

Estimated standard delivery: 7–14 business days after courier collection, depending on your location.
Pre-orders: Add the wait for the batch release to these estimates.

These timeframes are estimates, not guaranteed arrival dates. Remote locations, customs checks, holidays and courier disruptions may increase delivery time.

Any different estimate shown for your destination at checkout takes priority.

Shipping Costs & Destinations

Available delivery destinations and shipping charges are shown at checkout before payment. Any free-shipping offer will include its eligibility conditions.

If shipping is unavailable for your address, please contact us before ordering.

Tracking Your Order

We’ll email your tracking details once your order has been dispatched.

A status such as “Parcel Information Received” or “Label Created” means the shipping label has been prepared. It does not necessarily mean the courier has collected your parcel. Transit begins once collection is recorded.

Orders with Pre-Order & In-Stock Items

If your order contains both pre-order and in-stock products, check the product page or checkout for any combined-shipping arrangements.

If no arrangement is stated, contact us to confirm whether the items will ship together. Separate shipments may involve additional shipping costs, which we’ll explain before you agree.

Delivery Delays & Lost Parcels

If delivery is taking longer than expected, tracking has stopped updating or your parcel appears lost, contact us with your order number and tracking details.

Please contact us if your parcel has been in transit for more than 30 calendar days without arriving. You can contact us sooner if there is a problem; you do not need to wait 30 days to ask for help.

We’ll investigate with the courier. If your order is confirmed lost before delivery, we’ll arrange a replacement or refund as appropriate.

Incorrect Shipping Addresses

Please double-check your name, address and postcode before placing your order. If you notice a mistake, email us immediately.

Address changes cannot be guaranteed once processing or dispatch has begun. If an incorrect address supplied by you causes a delivery problem, additional delivery costs may apply. We’ll explain the available options and charges before proceeding.

Undeliverable & Unclaimed Parcels

Please follow delivery instructions and collect your parcel within the courier’s collection period.

If your parcel is returned to us as undeliverable or unclaimed, contact us to discuss the next steps. Returned supplements may not be suitable for resale or redelivery because of storage and safety concerns.

Any replacement or redelivery costs will be explained and agreed before proceeding.

Parcels Marked as Delivered

Please choose a secure delivery location. If tracking says “Delivered” but you cannot find your parcel, check any safe-drop locations and ask household members, neighbours or building management.

If it still cannot be located, contact us promptly. We’ll help investigate the delivery record with the courier and explain the available options.

Damaged or Missing Items

If your parcel arrives damaged or items are missing, contact us as soon as possible with your order number, a description of the issue and photos where available.

Keep the packaging while we investigate. Do not consume a product with a broken safety seal or if you suspect it is unsafe.

See our Return & Refund Policy for more information.

International Orders

International delivery is available only where offered at checkout. Delivery estimates vary by destination and may be affected by customs checks.

Unless checkout expressly confirms that import duties and taxes are included, additional charges may be payable to your local authorities or delivery provider.

Please check any local restrictions on importing supplements before ordering. Contact us if you are unsure whether we can deliver to your destination.