AuraSups Terms of Service

Welcome to AuraSups. These terms explain how you can use our website and what to expect when ordering from us. “We”, “us” and “our” refer to AuraSups.

By using our website or placing an order, you agree to these terms and any relevant policies made available before your purchase.

Using Our Website

Please use our website lawfully and provide accurate information when creating an account or placing an order. You must be legally able to enter into the purchase, or have permission from a parent or guardian.

If you create an account, keep your login details secure and contact us if you suspect unauthorised access.

You must not misuse the website, submit fraudulent orders, upload harmful software, interfere with security or collect other customers’ personal information without permission.

Our Products

Please read the product description, ingredients, directions, warnings and storage instructions before purchasing or using a product.

Product colours may look different on different screens. Packaging may also be updated from time to time, but products supplied must match the description and commitments made when you ordered.

Availability and purchase limits may vary. Any relevant restrictions will be shown before checkout.

Supplements & Product Information

Information on our website is general information, not personalised medical advice. Supplements are not a substitute for a varied diet or advice from a qualified health professional.

If you are pregnant, breastfeeding, taking medication, have a health condition or are unsure whether a product is suitable for you, speak with a qualified health professional before use.

Follow the directions on the product label, including any age restrictions. Do not exceed the recommended amount or use a product with a broken safety seal. Store products as directed and keep them out of reach of children.

Individual experiences may vary. Reviews and testimonials do not guarantee that you will experience the same results.

Orders & Payments

Please check your products, quantities, contact details and shipping address before completing checkout. You must be authorised to use the payment method you provide.

We will email you confirmation of your order. If we cannot fulfil an order because of unavailable stock, a payment problem or a genuine listing error, we will contact you and refund any payment for items we cannot supply.

We may decline orders where we reasonably suspect fraud or unlawful activity. We will not substitute a different product or charge a higher price without your agreement.

Prices & Promotions

The currency used for your purchase will be displayed on the website or at checkout. Australian consumer prices include GST where applicable. Shipping costs and other applicable charges will be shown before payment.

Prices and promotions may change for future purchases. Price changes do not increase the agreed price of an existing order.

Promotions may have separate conditions, such as expiry dates, minimum spends or eligible products. These conditions will be made available with the offer.

Pre-Orders

Products marked as pre-order are not available for immediate dispatch. Your purchase reserves products from an upcoming release or production batch.

Payment is collected at checkout unless stated otherwise. Your pre-order will ship when the relevant release or batch becomes available and is ready for dispatch.

Check the product page for the estimated release or dispatch window. If no date has been confirmed, the dispatch date is still to be announced.

Estimated dates may change because of production, quality checks or freight arrangements. We will email you about material delays and explain the revised timing and available options.

Delivery estimates begin after dispatch, not when you place your pre-order. Tracking information will be sent once your order ships.

If we cannot supply your pre-order, we will refund the unfulfilled items and any applicable shipping charges.

Changes & Cancellations

If you need to change or cancel an order, including a pre-order, contact us promptly. We will check whether it can still be stopped or updated.

Change-of-mind cancellations are not guaranteed once processing for dispatch has begun. Any specific pre-order cancellation conditions will be shown before purchase.

Once an order has shipped, we may be unable to cancel it or change the delivery address.

Shipping & Delivery

Please provide a complete and accurate delivery address. Contact us immediately if you notice a mistake. Additional delivery costs may apply where an incorrect address supplied by you causes a delivery problem.

Dispatch and delivery timeframes are estimates unless we expressly state otherwise. If your parcel is delayed, missing or marked delivered but has not arrived, contact us so we can investigate.

Please collect parcels within the delivery provider’s collection period. If a parcel is returned unclaimed, we will explain the available options and any agreed replacement or redelivery costs. Returned supplements may not be suitable for resale or redelivery.

Delivery problems and any available refunds or replacements will be assessed according to the circumstances and applicable law.

Returns & Refunds

For safety and hygiene reasons, we do not accept change-of-mind returns, refunds or exchanges on supplements, gummies or other consumable and perishable products, whether opened or unopened.

Sale, discounted and promotional items are also excluded from change-of-mind returns.

If a product is faulty, damaged, unsafe, incorrect or not as described, contact us so we can assess the issue and arrange an appropriate solution.

Full details, including what to provide when requesting help, are available in our Return & Refund Policy.

Privacy

We use information provided by you to process orders, deliver products, provide support and operate our store. Our Privacy Policy explains how personal information is collected, used and shared.

Our store is hosted by Shopify. Shopify and other service providers may process information needed to operate the store and fulfil your order, including outside your country of residence.

Shopify & Other Providers

Shopify provides the platform for our online store. Purchases made through this store are made directly with AuraSups.

Our website may include third-party payment services, tools or links. Those providers have their own terms and privacy policies. Linking to another website does not mean we endorse everything on it.

Our Content & Your Reviews

Our branding, product images, designs and website content belong to AuraSups or their respective owners. You may browse and share links for personal use, but must not copy our content for commercial use without permission, except where permitted by law.

If you submit a review or other content intended for publication, you give us permission to display it and use it to promote our products. You retain ownership of your content. We will not change its meaning or present it misleadingly.

Reviews must reflect your genuine experience. Please disclose any incentive received and do not include someone else’s private information or material you do not have permission to use.

Website Availability & Responsibility

We aim to keep the website accurate and available, but occasional errors, interruptions or maintenance may occur. Please contact us if you notice an issue.

We do not promise uninterrupted website access. Any limits on our responsibility apply only where permitted by law and do not exclude responsibility that cannot legally be excluded.

Nothing in these terms affects rights you have under applicable consumer law.

Updates to These Terms

We may update these terms for future use of the website and future purchases. The terms agreed when you placed an order continue to apply to that order unless a change is agreed with you or required by law.

If a part of these terms cannot be enforced, the remaining parts continue to apply where possible.

Contact Us

Questions about these terms or your order? Email info@myaurasups.com or use our Contact page.

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Last updated: 12 October 2026